This course is designed to cover the legal and regulatory framework, including key legislation that must be considered in relation to pricing, self regulation including CAP and BCAP codes, and the role of regulatory bodies within the cosumer landscape.
For 60 years, FIRA International has been providing a wide range of expert services dedicated to the global furniture supply chain, including research, information, testing, consultancy and training.
This course is designed to equip delegates with all of the information necessary to ensure that they are confident in delivering excellent customer service at all times.
Do you know your consumers statutory rights? Do you understand your obligations regarding repairs, replacements, refunds and goodwill know the choices between repairs, replacements, refunds and goodwill? Do you know when to offer compensation and how much to offer?
This course is designed to equip delegates with all the information necessary to ensure that they are confident in delivering excellent customer service, and to aid them in their understanding of the issues surrounding upholstery complaints.
This course is designed to equip delegates with all the information necessary to ensure that they are confident in delivering excellent customer service, and to aid them in their understanding of the issues surrounding home improvement complaints.
