Do you know a consumer's statutory right? Do you know the choices between repairs, replacements, refunds and goodwill?
About this course:
This half-day workshop will give customer service staff an insight into the essential legal issues surrounding typical furniture transactions from upholstery to fitted kitchens. In an age where consumers are quick to complain, the need to ensure an appropriate response to a complaint is vital if expensive disputes are to be avoided.
What the course will cover:
The legal basis of a contract
Statutory rights
The differences between legal obligations and goodwill policies
Case studies from The Furniture Ombudsman case files
Why you should attend:
To perform better in your current job
Understand consumer law in simple terms
Avoid common mistakes & misunderstandings
Reduce the cost of dealing with customer complaints
Who should attend:
Customer Service Managers
Store Managers
Team Leaders or Supervisors
When is it:
This course is held on a number of dates throughout the year. The course will begin at 09.30pm and will finish at approximately 13.00pm.
