About this course
This course is designed to equip delegates with all the information necessary to ensure that they are confident in delivering excellent customer service, and to aid them in their understanding of the issues surrounding upholstery complaints. The course draws from the experience of the Furniture Ombudsman in handling thousands of upholstery complaints and disputes.
What this course will cover
-
What is customer service
- The importance of retaining customers
- Turning around a customer's dissatisfaction and complaints
- Dealing positively with challenging situations
- Common upholstery complaints
- Identifying common complaints
- Validity of complaints and potential remedies
- British standards
- Consolidation - Case studies from The Furniture Ombudsman
Who should attend
- Anyone who deals with consumers
- Customer Service staff
- Customer Service Managers
- Store Managers
- Team leaders or Supervisors
Course information
| Duration |
1 day, 09:45 to 15:30 (lunch provided) |
| Cost |
£250 + VAT (Member)
£400 + VAT (Non-member) |
| Date |
28 May |
| Location |
FIRA, Stevenage, Hertfordshire |
| Speraker/s: |
Dominique Le-Grand and Jane Parsons |
| Organisers |
The Furniture Ombudsman |
To book your place, please contact us on 0845 653 2064 or email training@furnitureombudsman.org to discuss your requirements.
In-house training
This course can be delivered in-house and tailored to suit your specific needs.
Members daily rate £750 (for up to 12 delegates)
Non-members daily rate £1200 (for up to 12 delegates)
In-house training is subject to VAT and expenses
