This course is designed to equip delegates with all the information necessary to ensure that they are confident in delivering excellent customer service, and to aid them in their understanding of the issues surrounding home improvement complaints. The course draws from the experience of The Furniture Ombudsman in hadling thousands of home improvement complaints and disputes.
What this course will cover
What is customer service
The importance of retaining customers
Turning around a customer's dissatisfaction and complaints
Dealing positively with challenging situations
Consumer Expectations vs. Consumer Entitlement
Common Home Improvement Complaints
Validity of Complaints and Potential Remedies
Consolodation - Case studies from The Furniture Ombudsman
Who should attend
Anyone who deals with consumers
Customer services staff
Customer Service Managers
Store Managers
Team leaders or Supervisors
Course Information
Duration
1 day, 09:45 to 15:30 (lunch provided)
Cost
£250 + VAT (Member)
£400 + VAT (Non-member)
Date
27 March
Location
FIRA, Stevenage, Hertfordshire
Speraker/s:
Dominique Le-Grand and Jane Parsons
Organisers
The Furniture Ombudsman
To book your place, please contact us on 08701 620 690 or email to discuss your requirements.
In-house training
This course can be delivered in-house and tailored to suit your specific needs.
Members daily rate £750 (for up to 12 delegates)
Non-members daily rate £1200 (for up to 12 delegates)
