More and more businesses are using email to improve their communications. It can be a quick, convenient and effective way of contacting both customers and other members of your team, without the disruptive effect of a phone call.

But if you use email or plan to introduce it, you need to set up a clear email policy. This will help you prevent timewasting, protect the security of your systems and data, and minimise the risk of legal problems.

This briefing outlines:

• The key elements you need to include in your email policy.
• How to implement and enforce the policy.

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