Today's telecoms technology can do more than simply save time and money. Alongside computing, telecoms forms the backbone of an efficient business. The technology allows you to talk, leave messages, hold conference calls, send data, use the Internet and handle large volumes of inbound or outbound communication quickly and professionally. So you can do more and sell more, yet keep your costs down.

This briefing covers:

• Using free and low-charge calls to attract customers.
• Linking offices together, including ISDN, leased lines and conference links.
• Call management, including voicemail.
• Call centre and telemarketing solutions.
• Mobile phones.

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