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Seddon Property Services is a family owned nationally operating business which has heritage spanning over 100 years. Being a stable self financing company ensures we provide continuity within these economic uncertain times. This stability means we are not susceptible to market fluctuation.

We have been providing maintenance services to a vast portfolio of clients for over 50 years. This means we are experienced in contract delivery for all aspects of maintenance, ranging from cyclical redecoration to planned investment programmes for external remodelling, Kitchen and Bathroom replacements and responsive repairs.

Our management structure has been developed over many years and is experienced in implementing services to meet the demands of the market places and our clients. Such is our success in this area we are seeing client satisfaction of 98%.

The key areas we are extremely proud of within our service delivery are; Customer Care, Quality, Health and Safety, Training, Sustainability, Environmental and that of Continuous Improvement.

Within all we do, we ensure we work with our clients to tailor our services to meet their needs and beyond. We want to ensure we add true value to any investment made by our clients and ensure their organisations, their customers and the communities in which they operate truly benefit from the work we do and the extended value we add.

Within our organisation's structure we have ensured a standardised delivery model, this means every client and project can benefit from the excellent service provision we provide. Our operational skills set range from Labours to Carpenters and Joiners, Painter and Decorators, Plumbers, Gas and electrical installers. We have the skills within our large, directly employed workforce to provide excellence in service to any project.

Training and possessing a qualified workforce is key to our success, therefore, we insist on recruitment of appropriately qualified operatives and managers. For those employees who have a wealth of experience and no formal qualification, our dedicated training department provide assessment service to ensure each and every employee is qualified to the require industry standard.

Our customer care procedure is essential when providing service to our clients and their clients. We worked with Audit commission inspectors, to develop processes and practices which provide value to our clients. Our aim is not just to meet our clients' Customer Care requirements, but exceed them.

Our quality assurance procedure follows the management processes of our ISO9001 accreditation. However, we have recently been awarded Investor in Excellence, which ratifies our operational quality assurance procedures. Our aim is to provide a service that yields a right first time approach being defect free at handover.

Through our continuous improvement model, we are able to work with our clients to identify key areas for project development. Through this development, we look to create efficiency, reduce cost and provide a sustainable solution to increased life cycles. Part of this approach is to develop our approach to Environmental issues. We have seen specific success in this area and received a Highly Commended Award from Business Excellence in January 2009. One key factor which led to this accolade is our approach to reducing our environmental impact, whilst also recognising that this will also aid efficiency and the reduction of costs. Therefore, providing a truly sustainable outcome to all projects we undertake.

The areas identified above are examples of our approach and capability within the construction and Maintenance sector. We strive for excellence in all we do and through project communication and Key Performance Monitoring we know we can deliver high performance whilst adding value within the daily execution of our maintenance solutions.